A little bit about us...

Simply Go Gardening is delivered by Palmstead Nurseries Ltd. Palmstead has been growing and supplying plants to the commercial horticultural industry since 1968 and would like to share our passion for plants with you.

Since our small beginnings in 1968; nestled deep within the North Downs, our company has grown to meet demand and is now situated on a single, highly efficient 53-hectare site in the heart of the Kent countryside.

Annual production has increased to more than one million containers and two hundred thousand field grown trees.

We now stock a huge, diverse range of products to suit any purpose and we pride ourselves in our ability to provide you with premium quality plants at affordable prices.

Palmstead is a commercial nursery and not open to the public.

We do have conferencing facilities and if you would like to share our passion for plants we run workshops for garden societies and organisations that have a shared passion for plants, perhaps you would like to suggest the next topic.

If you would like further information on our conference facility and nursery tours for groups please contact us on 0330 118 4321.

A little bit about you ...

We can use lots of words to define customer care.

However we like to keep things simple at Simply Go Gardening. If you don't think the following words apply to your experience with Simply Go Gardening, from using our website through to delivery, then we want to hear from you.

Presented with thought

Ordered with simplicity

Picked and packed with pride

Delivered with care

We have provided a range of other documents that will help you to decide of we are meeting our presented standards, if we have fallen short we would like to hear from you.

Occasionally things can go wrong. It's about how we put it right and look after our customers when things do go wrong. We are passionate about our plants and service, we would like to hear from you if your expectation was not delivered.

Our pledge to you 
'If things go wrong we will acknowledge your concerns and observations within 1 working day* with a full reply within 2 working days*'

Simon King

Head of Sales

Please email your concerns, observations and compliments to customercare@simplygogardening.co.uk marked for the attention of Simon.

We will publish all content that is fit for public consumption...

 

Delivery information

We offer a standard delivery service service for a wide range of the plants we grow. Simply Go Gardening is different in offering specimen plants with the experience to handle these larger plants.

Located in the heart of Kent we deliver using our own vehicles and appointed couriers with experience in handling plants.

Our general range is selected with care to fit our standard packaging boxes. We pack to ensure the plants reach you in premium condition.

For orders placed by 9.00am on a Wednesday we aim to deliver on Friday, 'Ready for the weekend'. We will email you to confirm the delivery day. If we cannot for fill your order by Friday we will let you know by mid-day on Wednesday.

For some Friday may be inconvenient, let us know when placing your order what day you would prefer giving us 7 working days' notice.

If things go wrong:

1. If your order has not arrived by 4.00pm on the day of delivery contact ask@simplygogardening.co.uk and we will update you on the status of your delivery

2. If your delivery arrives and the shipping container is damaged please take a photo and send to ask@simplygogardening.co.uk for our quality control

3. If your delivery arrives and the plants are damaged in any way please take a photo and send to ask@simplygogardening.co.uk and we will phone you

Get in touch

We would love to hear from you so (from the slowest to the fastest) here's how to contact us...

Good old fashioned post (don't let Royal Mail hear us say that):

Simply Go Gardening
Harville Road
Wye
Ashford
Kent
TN25 5EU

By telephone:

0330 118 4321

By email:
ask@simplygogardening.co.uk


Need some help?

If you can't find what you're looking for, need a hand with your order, or just want to let us know how we're doing, we're here waiting to help....

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